Terms and Conditions of the Adwokat-Witecka.pl/sklep online shop

effective from 30 June 2026.

In these Terms and Conditions, which you are reading, we set out information about our Contract and our respective rights and obligations in relation to your purchase of a digital product from our online shop, which we operate at www.adwokat-witecka.pl/sklep/.

Important information!

• REFUNDS – please note that if you agree to receive a Product in the form of digital content (e.g. an e-book or access to an entire online course) before the expiry of 14 days from the date the Contract is concluded, you lose your right of withdrawal!

Example

When you purchase an e-book, you tick the checkbox confirming that you waive your right to withdraw from our Contract. We make the e-book available to you as soon as possible and you have access to the full content of the e-book (usually within a few minutes of payment, unless we clearly state otherwise in the product description). In this case, you cannot withdraw from the contract for the purchase of the e-book.

• PRICES – The prices of products in the shop are gross prices (including VAT) and are quoted in the Polish currency (i.e. Polish zlotys).
• YOUR DETAILS – when using the Shop, please provide your own details and do not use third-party details.
• CONCLUSION OF THE CONTRACT – The contract is concluded once we have confirmed it by email (after you have submitted your Order).
• HOW TO USE THE PRODUCT – use the Product you are purchasing for your own personal use, unless we specify another permitted method of using the digital Product in its description on the product page. Do not share it with others without our consent.

Example

Do not send a link allowing anyone to view or download an e-book or online course unless we have expressly authorised you to do so. Do not send files that you have downloaded to your computer to other people either. Please note that we protect our Products against any infringement of our rights, and unauthorised distribution may have negative consequences for you. We do not wish to have to resort to the legal remedies available to us. If you are unsure whether you may use a Product in any particular way, please contact us.

• AGREEMENT – this is our agreement, which sets out our respective rights and obligations in accordance with the Terms and Conditions. Please read the Terms and Conditions carefully and accept them before placing an Order in the Shop, as if you do not accept their provisions, you should not enter into the Agreement.
• ARTIFICIAL INTELLIGENCE – We may use artificial intelligence tools in the Product we provide to you. However, we use artificial intelligence solely as a tool, and the resulting work always constitutes a work within the meaning of Polish law and is protected in accordance with the provisions of these Terms and Conditions.

How do we enter into our Contract?

Step 1. Select a digital product from our shop and add it to your basket.

Step 2. Place your order (fill in the order form, select a payment method, confirm that you have read the Terms and Conditions, and submit your order).

Step 3. We verify your Order and, if everything is in order, we confirm the Order; this marks the point at which our Contract is concluded.

Step 4. Our Contract is concluded as soon as you receive our confirmation of the conclusion of the Contract. We usually confirm the conclusion of the Contract on the same day, often within a few minutes of your purchase.

Step 5. We usually make the digital product available to you immediately after your purchase has been confirmed.

• In the case of digital content (e.g. an e-book), the contract is deemed to have been performed once you have received the access details.
• If you have purchased a digital service (e.g. access to a platform), we will provide it for the period specified in our Contract.

Example

You purchase an e-book, and we provide you with a link that allows you to download it. The contract is deemed to have been fulfilled the moment you receive the link, which gives you access to the entire e-book.

If you purchase annual access to our online course on 1 October 2025, we will add new course modules to the platform every two weeks. You will have access to the Course for one year from the date you gain access to the platform on which we make the online course available to you, or from the date specified in the product description, if we specify the start of the access period. You will receive your login details, which allow you to access the modules we have already made available as part of the Course, immediately after the Agreement has been confirmed. We calculate the duration of the Agreement from the moment we provide you with your access details and add new modules to the platform in accordance with the schedule. The Agreement will end on 30 September 2026, and on that date we may terminate your access to the online Course.

IMPORTANT!

When we state in the Terms and Conditions:

• You, your, you – We’re talking about you as a user and a customer.
• We, our, us – This refers to us as the Service Provider, that is to say, this refers to us as the Service Provider, namely Barbara Witecka, operating as a sole trader under the business name ‘Kancelaria Adwokacka Barbara Witecka’, with its registered office in Kraków at ul. Josepha Conrada, No. 51, Flat 126, 31-357 Kraków, Tax Identification Number (NIP) 5020026620.
• Our website, Website, Shop – we’re referring to www.adwokat-witecka.pl/sklep/

Some peoplęThe terms used in these Terms and Conditions have specific meanings. We explain them for you at the end of the Terms and Conditions.

Our contact details:

1. Please get in touch with us if you have any questions; we will reply and explain any matters that are important to you,
2. email address: b.witecka@adwokat-witecka.pl,
3. Telephone number: 608 507 306.

Our point of contact:

1. In accordance with our legal obligation, we have set up a contact point within our company. We ensure that the content available on our website and in the Shop complies with the law. You can report any content to us that is illegal or does not comply with the terms and conditions of use for our website and the Shop.
2. You can send a report to the email address given above. This email address is for reporting content that is illegal or in breach of our website’s terms of use.
3. At the contact centre, we review your enquiry and take the appropriate action.

We have divided the rules and regulations into six sections. To help you find the information you’re looking for quickly, each section is divided into smaller chapters.

1. About the Shop: wterms kuse from us and the Shop, Electronic Services (including account creation), Price Display, Review Display

1. What are the general terms and conditions of use for our Shop?
2. What are your responsibilities as a user of our Shop?
3. How do we display prices in the shop?
4. How do we verify the reviews featured in the Shop?
5. What electronic services are available in the Shop?
6. How can you set up an Account in the Shop, how do you use the Account, and what can you do with it?
7. What is the ‘Shopping Basket’ service?
8. What can you do if you believe we have provided the electronic service incorrectly?

1. Key Information: Placing an Order, Payments, Price, Digital Content and Digital Services, Copyright

1. What is the process for placing an order and entering into a contract in our shop?
2. What details do you provide on the Order Form?
3. When do we enter into the Agreement?
4. What happens if we don’t confirm the Order?
5. What payment methods do we accept in our shop?
6. Which payment provider handles payments in our Shop?
7. What products are available in our shop?
8. How do we fulfil the Contract, i.e. how do we carry out our obligations?
9. How do we display product prices?
10. How long do we make the Product available to you?
11. What are the features of the product you are buying from our shop?

20. When will you be granted access to the Product, and what can you do if you do not have access?

1. How can you use the Product?

1. Customer Rights: Non-conformity of a digital product with the Contract, Withdrawal from the Contract, Alternative dispute resolution

Non-conformity of a digital product with the contract

1. What can you do if you believe that a Digital Product does not comply with the Contract and you are a Consumer or a Business with consumer rights?
2. What can you do if you believe that a digital product does not comply with the Contract and you are a business?

Withdrawal from the Contract

1. Can you withdraw from the Contract if you are a Consumer or a Business with consumer rights?
2. How can you withdraw from the Contract, Are you a Consumer or a Business with consumer rights?
3. Can you withdraw from the Contract if you are a business?

Alternative dispute resolution

1. What out-of-court dispute resolution options are available to you in relation to disputes between us?

1. Other matters: Term of the Agreement, Amendments to the Terms and Conditions, Personal data, Final provisions, Links to previous versions of the Terms and Conditions

Term of the Agreement

1. How long does our contract last?

Amendment to the Rules and Regulations

1. Can we amend the Terms and Conditions if you are a Consumer or a Business with Consumer Rights?
2. Can we amend the Terms and Conditions if you are a business?
3. How do we process your personal data?
4. Final provisions
5. Links to previous versions of the Terms and Conditions

1. Definitions: We explain how we interpret the terms used in the Terms and Conditions
2. Attachments:

Appendix 1. Publishing Content, moderation and restrictions on the publication of Content

Publishing Content, moderation and restrictions on publishing Content

1. What sort of content can be found on our website?
2. What are the rules for adding content to our website?? (Terms and conditions of use for the Shop, terms and conditions of use for our website)
3. What do we do about illegal content that breaches our website’s terms of use?
4. Can you report content on our website to us?
5. What should your report regarding content on our website include?
6. How do we handle your report regarding content on our website?
7. Can you appeal against our decision regarding your application?

Appendix 2. Withdrawal form

1. About the Shop

1. What are the general terms and conditions of use for our Shop?

1. Before making a purchase from our Shop, please read the Terms and Conditions and the Privacy Policy (https://adwokat-witecka.pl/polityka-prywatnosci/). If you do not accept them, you should not proceed with your purchase. By placing an Order, you agree to these documents and acknowledge that our Contract is entered into in accordance with their terms.
2. You can always easily view the Terms and Conditions before entering into the Contract. We allow you to view and save them.
3. Please ensure you meet the Technical Requirements necessary to use the Shop (including that your device must have internet access, you must have an email address and be using an up-to-date web browser) and comply with the Terms of Use of our Website. The minimum technical requirements that must be met in order to interact with the IT system used by the Shop, including the conclusion of a Service Agreement or a Contract:

• a computer, laptop or other multimedia device with internet access;
• access to email;
• The customer must have a valid/active email address and, in certain cases, a keyboard or other pointing device that enables them to complete electronic forms correctly;
• access to a current web browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari.

1. Do not submit, via the Shop’s forms, any content that is unlawful, prohibited by law, untrue or relating to third parties without their consent.

We secure the Shop’s website to ensure that you can use the Shop safely and conveniently (we implement appropriate organisational and technical measures).

1. What are your responsibilities as a user of our Shop?

1. Please provide only true, up-to-date information that is necessary for the conclusion of the Contract in the forms we provide, and keep your details up to date should they change.
2. Please use the services and features we provide in the Shop in a manner that does not disrupt the Shop’s operations, in accordance with the provisions of applicable law, the Terms and Conditions, and in accordance with accepted social norms and principles of co-existence.
3. Do not disrupt the experience of other Users of the Shop.
4. Do not upload or share, via our Shop, any content that is prohibited by applicable law, in particular content that infringes the copyright of third parties or their personal rights.
5. Do not post any unlawful content on the Shop, such as: sending or posting unsolicited commercial messages (spam) on the Shop.
6. Please do not alter the content provided by the Shop, in particular the prices or product descriptions – if you have any questions in this regard, please contact us.
7. Do not take any action to obtain information that is not intended for you (e.g. hacking).
8. Please pay for your Order placed in the Shop on time.

1. How do we display prices in the shop?

1. In the product description, we state the gross price, i.e. the price you will pay upon entering into the contract.
2. We may showcase products in the Shop as part of a pre-sale or a promotion, the terms and conditions of which are published in the Shop.
3. If we are selling a Product as part of a promotion, we mark the Product as being on offer and state the promotional price. Next to the Promotional Price, we show the lowest price at which the Product was available in the Shop during the 30 days prior to the price reduction.

1. What electronic services are available in the Shop?

1. Through the Shop, we offer the following electronic services free of charge:

• The service of concluding Contracts in accordance with the terms set out in the Terms and Conditions;
• The Account service, as well as the storage and provision to the User, via the Account, of their Order history on the Shop’s website, and access to Content and Digital Services via the Account after logging in to the Shop’s website;
• The service for placing Orders in accordance with the terms set out in the Terms and Conditions;
• A service enabling Users to use the Shopping Basket service;
• The service of making digital content and services available on the Shop’s website.

1. How can you set up an Account in the Shop, how do you use the Account, and what can you do with it?

1. You can do this when placing an Order or by registering an Account with the Shop.
2. You can use the Account once you have registered for it. To do so, you must complete the registration form, accept the Terms and Conditions, and click the „Create Account’ button or another equivalent button.
3. On the Account registration form, you provide your details: first name and surname, email address, username and password. You log in to your Account using the username and password that you set yourself.
4. We are sending you confirmation that your Account has been created; this marks the point at which the contract between us for the management of your Account comes into effect.
5. We provide an Account maintenance service for the duration of the Agreement, for a period of at least 30 days from the date of termination of the Agreement or your last login to the Account. After this period, we may delete your Account and will inform you accordingly. You may terminate the Agreement for the maintenance of your Account at any time; upon your request, we will delete your Account within 30 days of receiving your request to do so. Please send your request to delete your Account to the email address specified at the beginning of these Terms and Conditions. Please note that in some cases, deleting your Account may prevent you from using the Product you have purchased.
6. Within your Account, you can view, for example, details of the Orders you have placed, and you can use the details you have previously provided to place an Order.
7. You can place an order in our shop without creating an account.
8. We do not permit you to disclose your username and password to unauthorised persons or to use another User’s account.

1. What is the ‘Shopping Basket’ service?

1. The moment you add a Product to your Basket, you begin using the Basket service.
2. As part of this service, you can add Products to your Basket, enter a discount code, view a summary of your Order and place an Order.
3. We provide the ‘Shopping Basket’ service on a one-off basis and consider it to have been provided once you have placed an Order in the Shop.
4. We do not charge a fee for using this service.

1. What can you do if you believe we have provided the electronic service incorrectly?

1. If you consider that the Electronic Service does not comply with our arrangements, you may lodge a complaint by sending it in writing to our registered office address, or electronically to the email address or telephone number specified at the beginning of these Terms and Conditions.
2. We will respond to the complaint as soon as possible, and no later than 14 days from the date of receipt.
3. It will be easier for us, and we will usually process your complaint more quickly, if you include in the description of your complaint the information and circumstances on which it is based (e.g. the nature and date of the issue), your request and your contact details; however, we would like to point out straight away that you are under no obligation to do so (this is merely our recommendation). It is important that we know who has made the complaint and what it concerns.

1. Key Information: Placing an Order, Payments, Delivery, Price, Digital Content and Digital Services, Copyright

1. What is the process for placing an order and entering into a contract in our shop?

1. We enable customers to place Orders via our Shop’s website.
2. The features and specifications of each digital product available in our Shop are set out on the product page.
3. The contract is concluded once an Order has been placed on the Shop’s website using the Order Form, upon our confirmation of the Order (Confirmation is provided in the form of an email sent by us to the email address you provide when placing your Order).
4. Under our Agreement, we undertake to make the Digital Product available to you, and you undertake to pay the Price stated in the Shop.
5. You can place an order in our shop 7 days a week, 24 hours a day.
6. You can check the digital product in your basket and change it to a different one, or add further digital products to your basket, until you place your order.
7. We offer the following ways to place an Order:

• You are adding a digital product to your basket.
• Go to the Order Form and fill it in; once you have an account and are logged in, confirm that your details are up to date.
• You place an Order (you confirm that the details on the Order Form are correct, you accept the Terms and Conditions and the Policy, and you click the „Order and Pay” button to submit the Order to us).
• Clicking the „Order and Pay” button (or any other button with an equivalent wording) means that you are placing an Order (making an offer to us to enter into a Contract).
• Once you click the „Order and Pay” button (or a button with a similar wording), you will be able to select a payment provider, and you will be automatically redirected to the payment gateway operated by your chosen provider if you have selected online payment. Information about the available payment providers is regularly updated on the Shop’s website.
• In response to your Order, you will immediately receive an email from us at the email address provided for this purpose, confirming receipt of your Order and informing you that we have begun to process it.
• Once we have verified your Order, without undue delay, we will send you an email to the address provided, confirming acceptance of the offer you made when submitting your Order to us, and confirming that we have commenced processing the Order, or informing you of our refusal to accept all or specific offers made as part of the Order.

1. What details do you provide on the Order Form?

1. If you do not have an Account, you must complete the Order Form yourself with the details required to conclude and fulfil the Contract.
2. Please note that providing out-of-date or incorrect Customer details may prevent us from fulfilling the Contract. To place an Order, you must complete the Order Form correctly and in full.
3. On the Order Form, you must provide: your first name and surname, your full address, your email address, and the details relating to the Contract, i.e.: the digital product you have chosen and your payment method.
4. If you do not have Consumer status, you must also provide your company details. If you wish to receive an invoice, you must also provide the details required for us to issue it (including your tax registration number).
5. By placing an Order, you accept the terms and conditions set out in the Terms and Conditions and the Privacy Policy (https://adwokat-witecka.pl/polityka-prywatnosci/).
6. The final step in placing an Order is to make payment using one of the methods available in the Shop.

1. When do we enter into the Agreement?

1. We are entering into our Agreement upon our acceptance of the Order.
2. We confirm receipt of the Order by email.
3. In the case of an Order that you pay for on the basis of an invoice issued by us in accordance with your choice, you must pay it by the specified deadline. If you fail to do so, we will consider the Contract not to have been concluded.
4. We will send you proof of purchase, i.e. an invoice or receipt, in electronic form (to the email address you provided when placing your Order), to which you agree by accepting the Terms and Conditions.

1. What happens if we don’t confirm the Order?

If we do not confirm your Order, we are refusing to accept the Order and are not entering into a Contract in respect of the part of the Order specified in the message we send to you in this regard. In such a case, we will refund the payments you have made as soon as possible, and no later than 14 days from the date of sending such a message, to the extent that we do not enter into a Contract.

1. What payment methods do we accept in the Shop?

In our Shop, we offer the option to pay for your purchases via electronic payment methods (we begin processing your Order once we have sent you an Order confirmation and received confirmation that payment has been made), as set out below:

• BLIK;
• BLIK – pay later
• Cash Bill.

1. Which payment provider handles payments in our Shop?

In our shop, you can make payments via the CashBill belonging to CashBill S.A., with its registered office in Katowice at ul. Jana III Sobieskiego 2, 40-082 Katowice, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Katowice - Wschód in Katowice, 8th Commercial Division of the National Court Register, under KRS number 0000323297, with tax identification number (NIP) 6292410801, entered in the register of national payment institutions maintained by the Polish Financial Supervision Authority under number 0000323297.

We do not store payment card numbers in our database, so if you pay by card, we do not have access to your card number.

1. What products are available in our shop?

1. In our shop, we offer digital products such as e-books and legal document templates.
2. Under the Agreement entered into in accordance with the terms and conditions, we are providing you with a digital product in the form of:

• Digital content (i.e. a Product in the form of content to which you have access after logging in using your login details),
• Digital services (i.e. a Product that takes the form of an online service, within which you can create your own content, either on your own or with other users, modify it and use it as you wish).

1. Under our Contract, you are granted access to the Product in accordance with your Order.

1. How do we fulfil the Contract, i.e. how do we carry out our obligations?

1. We provide you with the data required to access the Product in accordance with your Order.
2. We will send your login details to the email address you provided when placing your Order (username and password for your Account on the Shop’s website). Creating an Account on the Shop’s website, which enables you to access the Content and/or Digital Services, is free of charge.

1. JHow do we present product prices?

1. We display the prices of digital content and services on the Shop’s website; we also state the price of each product in its description.
2. You can also see the price of the product whilst placing your order (it is the same as on the product page).
3. All prices shown on our website are gross prices, inclusive of tax.

1. How long do we make the Product available to you?

1. For a period of your choosing, if we offer this option in the Shop.
2. In the case of Digital Content that is available in full once you have logged in (e.g. an e-book), unless otherwise stated in the product description, you will have access to the Digital Content for 365 days from the date on which you receive the access details from us.
3. If the Contract is concluded for a fixed term (e.g. access to a digital service), the licence is granted for the duration of the Contract.

1. What are the features of the product you are buying from our shop?

1. Depending on the type and duration of the Contract (and the Product you select when placing your Order), the scope of individual variants of the Content or Digital Services may vary, as may the level and duration of access to the materials.
2. We describe all our products on our website.

1. When you will be granted access to the Product And what can you do if you don’t have access?

1. We usually grant you access to the content of your Order immediately after the Contract has been concluded (usually once payment for the Order has been made and we have confirmed the Contract), unless otherwise stated in the Product description.
2. We consider that we have supplied the Product to you at the moment you log in to your Account following the purchase of a Service or Digital Content, or at the moment you gain access to the Digital Content or Service you have ordered (provision of access details), in particular by sending a link to download the materials or to access them.
3. When we deliver the Digital Content to you in its entirety (e.g. an e-book or all the modules of an online course), we are deemed to have fulfilled our obligations under the Contract.
4. We may run pre-sales for Products, in which case we will specify a different delivery date for the Product (pre-sale) in the product description. You will then gain access on the specified date.
5. In the event that we fail to provide you with access to Digital Content or a Digital Service, you, as a Consumer, may request that we do so. If, in such a case, we fail to provide you with access to the Digital Content or Digital Service immediately or within an additional period expressly agreed by us, you, as a Consumer, may withdraw from the contract.

Important!

Where we send you the details required to access the Digital Content, the Digital Content is deemed to have been supplied upon your receipt of those access details. If you are unable to access the Digital Content for reasons attributable to you (e.g. entering incorrect login details that you set yourself), the Digital Content is deemed to have been made available. If you have any questions, please contact us; we will do our best to help within the limits of our organisational capacity. Please note that we work on working days!

1. How can you use the Product?

1. As part of the product description, we may set out the terms and conditions of use for the Products, including the licence terms.
2. Unless we specify the licence terms for using the Product, you may use the Product for your own purposes (personal use).
3. You must not share the Products with other people (including by granting access to your Account or to the access details for the Product that we send to you in accordance with the Agreement).
4. We do not permit you to use the Products in any commercial capacity (in particular, we do not consent to the resale, distribution or commercial sale of the Products).
5. The licence we grant you does not include the right to:

• the permanent or temporary reproduction of content available through the Shop, including Products, in whole or in part, for any purpose other than making a copy for personal use,
• making any other changes, in whole or in part, to the content, including the Products, available on the Shop’s website,
• the distribution, for a fee, of content, including Products, available on the Shop’s website by any means and in any form,
• the distribution, free of charge, of content, including Products, available on the Shop’s website, by any means and in any form.

• Customer Rights: Non-conformity of a digital product with the Contract, Withdrawal from the Contract, Alternative dispute resolution

Non-conformity of a digital product with the contract

1. What can you do if you believe that a digital product does not comply with the Contract and you are A consumer or a business with consumer rights?

1. If you consider that the Product does not comply with the Contract, please contact us and let us know what you would like us to do.

Please contact us regarding complaints by email: b.witecka@adwokat-witecka.pl or by post: 51 Conrada Street, Flat 126, 31-357 Kraków.

1. In accordance with the relevant legislation, you may request that the Digital Product be brought into conformity with the Contract. We may refuse to bring it into conformity with the Contract if doing so in the manner of your choosing is impossible or would entail excessive costs for us. When assessing whether the costs are excessive, we take into account the circumstances of the case, in particular the significance of the non-conformity of the Digital Content or Digital Service with our Contract and the value of the Digital Content or Digital Service that does conform to the Contract.
2. We shall bring the Digital Content or Digital Service into conformity with the Contract within a reasonable time from the moment you notify us of any lack of conformity with the Contract, without causing you undue inconvenience and taking into account the nature of the Digital Content or Digital Service and the purpose for which it is used. We shall bear the costs of bringing the Digital Content or Digital Service into conformity with our Contract.
3. If the Content or Digital Service does not comply with the Contract, you may submit a notice requesting a price reduction or withdrawal from the Contract where:

• it is impossible to bring the matter into compliance with the Agreement, or doing so would entail excessive costs,
• we fail to bring the Digital Content or Digital Service into compliance with the Contract,
• although we have tried to bring the Digital Product into conformity with the Contract, it is still not in conformity with the Contract,
• it is clear from the information we have provided to you, or from the circumstances, that we will not be able to bring the Content or Digital Service into compliance with the Contract within a reasonable time or without undue inconvenience to you.

1. We will consider your complaint within a reasonable period of 14 days. If we do not respond to your complaint within 14 calendar days, we will consider your claim to be justified.
2. If you specify what you believe to be incorrect and what action you expect us to take, this will speed up the processing of your complaint (although this is not essential and you are not obliged to do so). You may provide a description of the breach of the Contract and the date on which it occurred.
3. Please provide your contact details so that we can get in touch with you regarding your complaint.
4. You can find more information on buyers’ rights on the website of the Office of Competition and Consumer Protection – https://prawakonsumenta.uokik.gov.pl.
5. We are liable for any lack of conformity with the contract in respect of Digital Content or a Digital Service, whether supplied in a single instalment or in parts, which existed at the time of supply and became apparent within two years of that time. There is a legal presumption that any lack of conformity with the contract which became apparent within one year of the delivery of the Digital Content or Service to you existed at the time of delivery.
6. We cannot rely on the expiry of the time limit for establishing that the Content or Digital Service does not comply with the Contract if we have fraudulently concealed this non-compliance (we do not act in this way, but we are required by law to provide you with this information).
7. We are liable for any lack of conformity with the Contract in respect of Digital Content or Digital Services supplied on a continuous basis, which occurred or became apparent during the period in which they were to be supplied under the Contract. There is a legal presumption that non-conformity with the Contract occurred during that period if it became apparent during that period.
8. We do not apply the presumptions referred to above if:

• Your digital environment (electronic devices, software) is not compatible with the technical requirements, which we set out clearly and comprehensively before the Contract is concluded (in the product description, we specify the technical requirements and the software necessary to use the Product offered in our Shop).
• We shall inform you, in a clear and comprehensible manner, prior to the conclusion of the Contract, of your obligation to cooperate with us, to a reasonable extent and using the technical means least burdensome to you, in order to determine whether the non-conformity of the Digital Content or Digital Service with the Contract stems from the characteristics of your digital environment, and you fail to fulfil this obligation in a timely manner.

1. If you are a business operating as a consumer and are exercising the rights referred to above, you should complete the form regarding the Product’s non-conformity with the contract and provide details confirming your status as a business operator with consumer rights, or provide us with this information in another way. In such a case, you should provide us with a statement confirming that the Contract is directly related to your business activities, but is not of a professional nature for you, arising in particular from the nature of the business activities you carry out

1. What can you do if you believe that a digital product does not comply with the Contract and you are a business?

1. If you are a business customer (and do not have the status of a business customer with consumer rights), we exclude our liability under the warranty pursuant to Article 558(1) of the Civil Code.
2. If you consider that the Product does not comply with the Contract, please contact us and let us know what you would like us to do.

     Please contact us regarding complaints by email: b.witecka@adwokat-witecka.pl or by post: 51 Conrada Street, Flat 126, 31-357 Kraków.

Withdrawal from the Contract

1. Can you withdraw from the Contract if you are a Consumer or a Business with consumer rights?

1. If, when concluding the Contract, you agree to the supply of Digital Content to you before the expiry of the statutory withdrawal period (14 days from the conclusion of the Contract), and we supply it to you, you do not have the right to withdraw.

Example:

How does it work?

Step 1: You purchase an e-book and tick the checkbox to confirm that you consent to the e-book being made available to you within 14 days of the date of purchase, whilst also agreeing that you thereby forfeit your right to withdraw from the Contract.

Step 2: We’ll send you your login details, and you’ll be able to read the e-book.

Step 3: You do not have a right of withdrawal.

1. If you consent to the provision of services to you under the Contract before the expiry of the statutory withdrawal period, you may withdraw from the Contract within 14 days of its conclusion, but in such a case, we will deduct the value of the part of the Contract performed up to the date of your withdrawal from the Price refunded to you.

Example:

How does it work?

Step 1: You purchase access to the software and tick the checkbox to confirm that you agree to start using the software within 14 days of the date of purchase.

Step 2: We’ll send you your login details, and you’ll then be able to use the software.

Step 3: You use the software. You have the right to withdraw from the Contract within 14 days of its conclusion.

Step 4: You exercise your right of withdrawal within the specified time limit. We will refund the price of the software, less the value of the services available through the software up to the date on which you withdraw from the Contract.

1. If the Contract relates to the provision of electronic services, digital services or other services, and we have performed them in full with your consent, you do not have the right to withdraw.
2. Please note that you will not be entitled to the right of withdrawal in the circumstances referred to above.
3. Unless any of the situations mentioned above apply, you have the right to withdraw from the Contract without giving any reason within 14 days of the date on which the Contract was concluded.
4. We will refund all payments received from you if you withdraw from the Contract (unless we have performed part of the Contract with your consent, in which case we will deduct the value of the part of the Contract that has been performed). We will refund the payment using the same payment method you chose to pay for the transaction. You may inform us that you would like to request a different method of refund.

If you withdraw from the contract, you will lose the right to use the subject matter of the contract from the date of withdrawal (for example, if you withdraw from a contract relating to software, you will lose access to it).

1. How can you withdraw from the Contract, Are you a Consumer or a Business with consumer rights?

1. You inform us of your decision by submitting a statement. You may send this statement by post or by email. You may use the template form we provide, but you are not obliged to do so.

Contact details for submitting a notice of withdrawal.

Please contact us regarding complaints by email: b.witecka@adwokat-witecka.pl or by post: 51 Conrada Street, Flat 126, 31-357 Kraków.

1. To meet the withdrawal deadline (14 days from the date the Contract was concluded), please send us notice of your withdrawal before the deadline expires.
2. If you withdraw from the Contract, we will refund all payments received from you, whether you are a Consumer or a Business with consumer rights. You will not incur any costs in connection with the method of refund.

Example:

How does it work?

Step 1: You withdraw from the Agreement. You send us an email notifying us of your withdrawal. You do not need to give a reason. You can use the form attached to the Terms and Conditions and specify how you would like us to refund your money.

Step 2: We will confirm that we have accepted your cancellation and arrange for a refund of the price.

Step 3: We consider our Agreement not to have been concluded.

25. Can you withdraw from the Contract if you are a business?

No. If you are a business customer, the regulations do not require us to allow you to withdraw from the contract.

Alternative dispute resolution

1. What out-of-court dispute resolution options are available to you in relation to disputes between us?

You may make use of out-of-court complaint and redress procedures if you are a consumer; for example:

• to apply to a permanent consumer arbitration tribunal for a ruling on a dispute arising from the Agreement,
• to apply to the provincial inspector of the Trade Inspection Authority to initiate mediation proceedings with a view to resolving the dispute between us amicably,
• seek assistance from the district (municipal) consumer ombudsman or a non-governmental organisation whose statutory remit is to protect consumers,
• Contact the national contact point, which provides consumers with information on amicable dispute resolution; as a consumer, you can seek its assistance. (The Polish contact point is located at Plac Powstańców Warszawy 1, 00-950 Warsaw; telephone number: +48 22 55 60 33; email address: adr@uokik.gov.pl, and you can find more details on the website https://polubowne.uokik.gov.pl/kontakt,7,pl.html).

1. Other matters: Term of the Agreement, Publication of Content, moderation and restrictions on the publication of Content, Amendments to the Terms and Conditions, Personal Data, Links to previous versions of the Terms and Conditions

Term of the Agreement

1. How long does our contract last?

1. Our Agreement remains in force for the period specified in the Product description. The access details allow you to use the Product for that period, and if no access period is specified, then for the period set out in the Terms and Conditions.

Example:

When you purchase an online course, the course description states that, under the terms of the Agreement, we grant you one year’s access to the online course. You will have access to the online course for one year from the date on which we send you your login details.

Amendment to the Rules and Regulations

1. Can we amend the Terms and Conditions if you are a Consumer or a Business with Consumer Rights?

1. These Terms and Conditions may be amended only where such an amendment is necessitated by valid reasons, i.e. changes in legislation, the introduction of new services, changes to the scope of our services, technological changes affecting our operations, organisational changes within our company, the issuance of decisions, or rulings by the relevant authorities, provided that these compel us to make such changes.
2. We will notify you of any changes to the Terms and Conditions by email or in writing, no later than 14 days before the planned date of the changes, so that you can familiarise yourself with them. We will wait until you have accepted the new version of the Terms and Conditions.
3. In such a situation, you could also terminate the Agreement with immediate effect. In that case, you must notify us by email or in writing that you are terminating our contract
4. Any changes to the terms and conditions do not affect the acquired rights of customers who use our Shop.

1. Can we amend the Terms and Conditions if you are a business?

1. In such cases, we may amend the Terms and Conditions at any time in accordance with the applicable regulations.

1. How do we process your personal data?

1. We process your personal data in our capacity as the data controller.
2. Providing your personal data is voluntary, but necessary, for example, to create an Account or place an Order.
3. You can find detailed information on how we use your personal data, for what purpose and under what terms, in our Privacy Policy (https://adwokat-witecka.pl/polityka-prywatnosci/).

1. Final provisions

1. In matters not covered by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular the Civil Code.
2. If you are a business owner, any disputes between us will be settled by the court with jurisdiction over our registered office.
3. We may terminate the Service Agreement with 30 days’ notice for good cause, which we define as a change in the legal provisions governing the provision of electronic services by us, which affects the mutual rights and obligations set out in the contract concluded between us, or a change in the manner in which services are provided caused solely by technical considerations.
4. We may terminate the Service Agreement with 14-day notice period or refuse to allow you to continue using the Shop for valid reasons, in particular where you are in gross breach of the Terms and Conditions, i.e. where you breach the terms of use of the Website or the Shop.
5. These Terms and Conditions and the annexes thereto constitute a standard form contract within the meaning of Article 384(1) of the Civil Code.
6. We record, safeguard, make available and confirm the key provisions of the Contract we are entering into, Service Agreements by sending you an email confirming your Order and providing an active link to the Terms and Conditions within the body of the email.
7. We will send proof of purchase to the email address you provided when placing your Order.
8. We make the Terms and Conditions available free of charge on the Shop’s website.

1. Definitions: We explain how we interpret the terms used in the Terms and Conditions

The service provider, we – Barbara Witecka, trading as Kancelaria Adwokacka Barbara Witecka, with its registered office in Kraków at ul. Josepha Conrada 51, flat 126, 31-357 Kraków, Tax Identification Number (NIP) 5020026620.

Shop, Website – a website available at: www.adwokat-witecka.pl/sklep/.

Order form – a form used to place an Order in our Shop. To complete the form, you must add a digital Product to your basket, select a payment method and provide the details required to conclude the Contract.

You, the Customer – a Consumer, a Business, or a Business with consumer rights who enters into a Contract with us.

Entrepreneur – a legal person or a natural person carrying on a business who purchases Content or a Digital Service and enters into a Contract with us, where it is clear from the Contract that such purchase is directly related to the business you carry on and is of a professional nature for you.

Consumer – a natural person who enters into a Contract with us or any other agreement not directly related to their business or professional activities.

A businessperson with consumer rights – a natural person carrying on a business who purchases Digital Content or a Digital Service that is directly related to that person’s business activities, but it is apparent from the terms of the Contract that the Contract is not of a professional nature for the trader (e.g. based on information regarding the scope of business activity available in the CEIDG).

User – a person visiting the Shop who is able to view the Content within the Shop, or a person who has posted Content on the Shop.

Account – Your personalised access to the Shop’s website, identified by a username and password consisting of a string of characters used to secure access to your account.

Digital content – this refers to data produced and supplied in digital form, e.g. an e-book or an online course.

Digital service – a service that enables the creation, processing and storage of data, or access to such data in digital form; or a service that enables the sharing of data in digital form that has been uploaded or created by a consumer or other users of that service, or other forms of interaction using such data, e.g. software that enables you to manage your colleagues.

Product, Digital product – this is your individual access to the Digital Content or Digital Service that is the subject of the Agreement, which we grant to you for a specified period in accordance with the Agreement. The Product description and gross prices are available on the Shop’s website, within the product description.

Price – the remuneration, expressed in Polish zlotys and inclusive of tax, due to us in respect of the performance of the Contract.

Electronic Service – a service provided electronically, within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2020, item 344, as amended), provided to you by us via the Shop’s website.

Technical Requirements – these are the minimum technical requirements that must be met in order to interact with the IT system used by the Shop, including the conclusion of a Service Agreement or a Contract, namely:

1. a computer, laptop or other multimedia device with internet access;
2. access to email;
3. The customer must have a valid/active email address and, in certain cases, a keyboard or other pointing device that enables them to complete electronic forms correctly;
4. access to a current web browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari.

Agreement – this is our Contract, under which we make the Digital Product available to you. We enter into the Contract via the Shop or by other means, in particular by you sending an Order to our email address and paying for the Order you have placed. Under the Agreement, we undertake to provide you with the Content or Digital Service, and you undertake to pay the Price. The Agreement is concluded upon our sending you confirmation of acceptance of the Order.

Service Agreement – the contract concluded between us, the subject of which is the provision of Electronic Services made available via the Shop, on the terms set out in the Terms and Conditions.

Order – this is the declaration you make to us via the Order Form. In it, you inform us of your wish to enter into a distance contract using means of distance communication (the Shop’s website) and make an offer to enter into a contract for the Product. As part of the Order, you provide us with the details necessary to conclude the Contract.

Basket – this is an Electronic Service made available to you, which allows you to place an Order, including entering discount codes that enable you to reduce the Price in accordance with the terms set out in separate agreements/terms and conditions, and to view a summary of your Order.

Special offers – these are special terms and conditions for entering into the Contract that we offer at a specific time, which you may take advantage of in accordance with the rules set out by us, e.g. a reduction in the price of the Product.

The Consumer Rights Act– the Act of 30 May 2014 on consumer rights (Journal of Laws of 2024, item 1796, as subsequently amended).

Regulations – this is the document you are reading. In it, we set out the terms and conditions for entering into the Contract, as well as the terms and conditions for the provision and use of services, including Electronic Services, made available by us via the Shop. These Terms and Conditions set out your and our rights and obligations.

Starting Price – this is the first price at which the product appeared in the shop.

The lowest price in the 30 days prior to the price reduction – this is the lowest price at which the product was available in the shop during the 30 days prior to the price reduction.

Special Offer Price – this is a reduction in the price of products in the shop following the announcement of our promotion.

Contact point – In accordance with our legal obligation, we have set up a contact point within our company. We ensure that the content available on our website and in the Shop complies with the law. You can use this contact point to report any content that is illegal or contravenes the Shop’s Terms of Service.

You can send a report to the email address b.witecka@adwokat-witecka.pl. This email address is for reporting illegal content and content that breaches our website’s terms of use, as well as any other reports. Our customer service team will review your report and take appropriate action.

Hosting service – this is a service whereby we store information provided by the User at their request.

Hosting service provider – that’s us.

Content – this refers to the content of the User’s posts on the Shop, in particular information in the form of text, photographs, graphics or other material that the User posts on the Shop.

Illegal content – Content which, in itself or in relation to the functionality of the Shop and our services, is contrary to European Union law or the law of a particular EU Member State, irrespective of the specific subject matter or nature of that law.

We consider the following, in particular, to be illegal content:

1. images depicting the sexual abuse of children,
2. private photographs or images shared without the consent of the person entitled to the material in question,
3. cyberstalking,
4. content used to sell non-compliant or counterfeit products,
5. content used to sell goods or provide services in breach of consumer protection law,
6. content that infringes copyright.

Content inconsistent with Terms and Conditions of Use of our Website – Content that breaches or disrupts the Store’s operating principles or these Terms and Conditions, as well as Content that is false, out of date, or contrary to public decency and the principles of social coexistence.

Terms of Use from our website – these are clauses, regardless of their name or form, which govern the contractual relationship between us and the User.

Moderation – these are our actions, whether automated or non-automated, undertaken by us, in particular to detect, identify and combat illegal content or information that contravenes the terms of service, as provided by Users, including measures implemented which affect the availability, visibility and accessibility of such unlawful content or information, such as demoting such content or information, demonetisation, restricting access to it or removing it, or which affect the ability of Users to transmit such information, such as the closure or suspension of an Account.

1. Attachments:

Appendix 1. Publishing Content, moderation and restrictions on publishing Content

1. What sort of content can be found on our website?

1. On our website and in the Shop, we publish content ourselves and allow users to add comments and reviews. You may add a comment or review, but this is not compulsory. Where we allow you to post Content on our website, we store it in accordance with the Terms and Conditions. In this context, we act as a hosting service provider.

1. What are the rules for adding content to our website (Terms and Conditions of the Shop, Terms and Conditions of our website)?

1. Please respect the principles of mutual respect. Do not post content that infringes the rights of third parties or our own, or content that is illegal or contrary to generally accepted standards.
2. We also do not permit the posting of advertising or vulgar content.
3. We reserve the right to moderate Content, comments and opinions, and in particular to remove those that are offensive, vulgar, promotional or that infringe the rights and personal interests of others.
4. As soon as we become aware of any content that is illegal or in breach of our website’s terms of use, we take immediate action to remove it or block access to it.
5. Illegal content is content which, in itself or in relation to the functionality of the website and our services, is not in compliance with the law, in particular with European Union law.
6. We consider the following, in particular, to constitute illegal content:

• images depicting the sexual abuse of children,
• private photographs or images shared without the consent of the person entitled to the material in question,
• cyberstalking,
• content intended to sell products (including those that do not meet the requirements or are counterfeit),
• content intended to sell goods or provide services (including in breach of consumer protection law),
• content that infringes copyright.

1. Content that does not comply with the terms of use of our website includes content that breaches or disrupts the website’s operating principles, the Terms and Conditions, and the Privacy Policy, as well as content that is false, out of date, or contrary to public decency and the principles of social coexistence.

1. What do we do about illegal content that breaches our website’s terms of use?

1. We may moderate the content referred to above, i.e. take action manually or automatically (in particular to detect, identify and combat illegal content or content that breaches our website’s terms of use).
2. We may implement measures that affect the availability, visibility and accessibility of such illegal content or information (e.g. demoting such content or information, demonetising it, blocking access to it or removing it).
3. We may also implement measures that affect users’ ability to share such information, such as closing or suspending a user’s account.
4. We carry out moderation with due care, objectively and proportionately, whilst taking due account of the rights and legitimate interests of all parties involved.
5. Naturally, we inform the user whose content we have moderated of this fact, if we are able to contact them, and in particular we state the reason for the moderation. We may also ask the user to correct the content themselves, provided we have their contact details.
6. Please note that we are under no obligation to monitor the content that users submit or store on our website, nor to actively investigate facts or circumstances indicating that they are engaging in illegal activities.

1. Can you report content on our website to us?

1. Of course. As we mentioned at the start of this document, if you come across any content on our website that is illegal or breaches our terms of use, you can report it to us, for example via the Contact Point.

You can send a report to the email address b.witecka@adwokat-witecka.pl. This email address is for reporting content that is illegal or in breach of our website’s terms of use.

1. What should your report regarding content on our website include?

1. the location of the content in the form of a direct link to the content,
2. Your reasons for considering this content to be unlawful or in breach of our website’s terms of use,
3. Your contact details, including your first name, surname or company name, and email address – unless the report concerns a criminal offence relating to abuse or sexual exploitation, child pornography, soliciting children for sexual purposes, and incitement, aiding and abetting, and attempting to commit such offences – in which case you do not need to provide us with this information,
4. a statement that, in your opinion, you have objectively valid grounds to believe that the content in question is unlawful or in breach of our website’s terms of use, and in particular that the allegations made are true and complete,
5. If the report is anonymous, we will investigate it, but we will not be able to inform you of the action we take.

1. How do we handle your report regarding content on our website?

1. We will confirm receipt of the report as soon as possible, and no later than 14 days after receiving it, provided that contact details, such as an email address, have been provided,
2. We shall deem a report to be valid if, without the need to carry out a detailed legal analysis, we determine that the reported content is non-compliant or unlawful,
3. Before issuing a decision, we may ask the user who posted the content covered by the report to provide an explanation, if we consider this necessary for us to reach a decision,
4. We do not use tools designed to process requests automatically.
5. We will issue a decision on your application within 30 days of receiving it and will send it to the email address you provide in your application.

1. Can you appeal against our decision regarding your application?

1. You may appeal against our decision within 14 days of receiving it. The appeal should include, in particular:

• a detailed explanation of why the decision is incorrect;
• the reasons for your position;
• an indication of the adverse effects that the decision would have on you or a third party.

1. We will consider your appeal no later than 14 days after receiving it. We will inform you and any other parties with an interest in the outcome of the case of the decision reached following the appeal.
2. The decision we have issued in this case, following consideration of the appeal, is final and cannot be further appealed.
3. Please note that we may impose sanctions on any user who has posted illegal content or content that breaches our terms of use on our website. This decision may be taken following an investigation into a reported breach.
4. If a user has posted illegal content on our website, or content that contravenes our terms of use, we may impose sanctions such as:

• restricting the visibility of content, including its removal, preventing access to it or demoting it in search results;
• suspension, termination or restriction of financial payments to the user who posted the content in question;
• suspension or termination of the service, in whole or in part, for a user who has committed a breach;
• the suspension or closure of the account of a user who has committed a breach.

1. If we receive any information giving rise to a suspicion that a crime has been committed, is being committed or may be committed that threatens the life or safety of individuals, we immediately report this to the relevant law enforcement or judicial authorities.

Appendix 2. Withdrawal form

CONTRACT WITHDRAWAL FORM

Consumers and business customers with consumer rights are entitled to withdraw from the contract. The form provided is a template. Failure to use this template does not affect the right to withdraw from the contract.

The Service Provider (we): Barbara Witecka, trading as Kancelaria Adwokacka Barbara Witecka, with its registered office in Kraków at ul. Josepha Conrada 51, flat 126, 31-357 Kraków, Tax Identification Number (NIP) 5020026620

I hereby give notice that I am withdrawing from the Contract relating to the following Digital Product

Name of digital product: ___________

Gross price: ___________

IDENTIFICATION DETAILS:

First name and surname: ___________

Date of conclusion of the Agreement: ___________

Refunds are processed using the same payment method you selected when purchasing Digital Content or a Digital Service on our Shop website. If the payment was made by a method other than bank transfer and you wish to receive a refund into your bank account, please provide the bank account number to which the refund should be made below: _________________________________.

 _________________________________

signature and date

Information on the processing of personal data in connection with the withdrawal from the contract:

Please note that the personal data provided in this form will be processed for the purpose of handling the contract withdrawal process. The data controller for the data provided in the form is .

In connection with the handling of the contract withdrawal process, data may be processed by external parties involved in this process, such as an accountancy firm. We retain the form for the period necessary to complete the contract withdrawal process and to address any potential claims arising from the withdrawal. In connection with the processing of personal data contained in the form, you have the following rights: the right to request access to your data, to have it rectified, erased or the processing restricted, as well as the right to lodge a complaint with the President of the Office for Personal Data Protection. Providing your data is voluntary, but necessary for the handling of the contract withdrawal process.

As above. Please insert your official designation here.